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Über uns

Wir sind Franzi und Maria, jahrelange CallCenter Agents und Supervisoren. Mit dem Gedanken einen Podcast rund um das Thema CallCenter zu machen haben wir schon lange gespielt. Die Entscheidung den Sprung zu wagen kam durch Änderungen in dem Unternehmen, in dem wir aktuell arbeiten. Der intensive Austausch darüber war der Auslöser zu sagen: Lass uns doch einfach mal machen!

Wir sind keine professionellen Podcaster, sondern normal arbeitende Menschen, die ihre Erfahrungen mit anderen teilen wollen. Daher haben wir auch nicht das Equipment manch hochpolierter Formate. Wollen wir auch gar nicht. Uns geht es um Authentizität, Ehrlichkeit und klare Worte. Wir suchen den Kontakt zu euch, freuen uns über eure Erlebnisse und Geschichten aus dem CallCenter in den Kommentaren!

Alle Folgen findet ihr überall da, wo es Podcasts gibt (auch auf Facebook und Youtube, folgt uns dort gerne)!

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Heute betrachten wir das Verhalten in unserer Arbeitsumgebung. Wie gehen wir mit Kollegen, Kunden oder Vorgesetzten (und umgekehrt) um? Was ist gutes Verhalten und was können wir dazu beitragen in einer guten und sicheren Umgebung zu arbeiten?

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